1. What makes your products different from those in regular grocery stores?

Answer: Our products are carefully selected to ensure they are organic, free from harmful chemicals, and made with natural ingredients. We prioritize sourcing from trusted farms and manufacturers that adhere to stringent quality standards. Unlike conventional products, our items avoid synthetic additives, preservatives, and artificial flavors.

2. How do I know if a product is truly organic?

Answer: Each product in our store that is labeled 'organic' is certified organic by recognized certification bodies. We provide detailed information and certification labels for each item. If you have specific questions about a product's certification, feel free to contact our customer service team for more details.

3. Are your products gluten-free?

Answer: We offer a wide range of gluten-free products, but not all items in our store are gluten-free. Each product’s description includes information on whether it contains gluten. You can also use our search filters to find gluten-free options specifically.

4. What are your shipping policies?

Answer: We offer various shipping options to meet your needs, including USPS Priority Mail & UPS Ground along with expedited delivery upon request. Shipping costs and delivery times depend on your location and the shipping method chosen. You’ll receive tracking information as soon as your order is dispatched. Although most orders ship within 1-2 business days, occasionally there are times when inventory is depleted and we must wait a few more days for it to be replenished. Please allow for 3-4 days to ship as a buffer, but most likely it will ship faster. Feel free to contact us if there is any urgency.   

5. Do you ship internationally?

Answer: Yes, we do offer international shipping. However, all orders must be shipped to a freight forwarder within the USA. You will need to make arrangements with the freight forwarder and follow their instructions on shipments. Please note that shipping rates and delivery times vary based on the destination to your location. Duties, taxes, and customs fees may apply and are the responsibility of the customer. 

6. Can I return or exchange a product if I’m not satisfied?

Answer: We want you to be completely satisfied with your purchase. If you’re not happy with a product, you can request a return or exchange within 30 days of receipt as long as the package is unopened. Please review our Returns and Exchanges policy for specific instructions and conditions.

7. Are your products safe for people with allergies?

Answer: We take allergies seriously and provide detailed ingredient lists for all our products. Products are labeled if they contain common allergens like nuts, dairy, or soy. However, cross-contamination can occur, so if you have severe allergies, we recommend contacting us directly for more information on specific products.

8. How can I track my order?

Answer: Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can also track your order status by logging into your account on our website and navigating to the "Order History" section.

9. Do you offer discounts or promotions?

Answer: Yes, we frequently offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on special offers, seasonal sales, and exclusive deals. You can also check our Promotions page for the latest offers.

10. How do I contact customer service?

Answer: You can reach our customer service team through several channels: email us at support@mannaharvest.com, call us at (866) 456-7890, or use the live chat feature on our website. Our team is available Monday through Friday, 9 AM to 5 PM EST, to assist with any questions or concerns.